ShopRite stores adopt VoCoVo headsets in New York tri-state area

May 22, 2025

VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…

Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales

Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…

Presented by NICE

UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations

In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, shares insight with RetailCustomerExperience.com editor…

The rise of self-serve agents: Say hello to your helpful digital doppelganger

by Brian Browning — VP of Enterprise Solutions, Apply Digital

The emergence of autonomous, ‘agentic’ AI-driven digital assistants, capable of managing complex, multi-step tasks with minimal human input, are coming. Apply…

Veesual bumps up virtual try-on features

February 17, 2025

Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.

Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…

How to leverage AI, automation to prevent common customer experience challenges

by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk

By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…

Epson debuts TM-T20IV Thermal Receipt Printer

January 14, 2025

Epson announced its TM-T20IV Thermal Receipt Printer for point of sale in retail and hospitality environments.

National Retail Solutions partnerships bring holidays to community

January 13, 2025

National Retail Solutions (aka NRS) has partnered with local organizations to bring holiday cheer to the Hispanic community in Union City, New Jersey.

Amazon worker strike affects 7 delivery hubs

December 20, 2024

Amazon is facing a continued strike by Teamster union affiliates at seven of its distribution hubs, with the AP reporting that workers initiated the strike on…

Best Buy, Target among retailers leveraging AI for shoppers

December 19, 2024

Best Buy and Target are among the retailers leaning into AI to help holiday shoppers, as reported by the Star Tribune, using generative AI to help shoppers…

Geck Solutions UK launch features retail display, POS solutions

December 18, 2024

Geck Solutions U.K., a retail display and point of sale solutions provider, hosted a launch party at TABU in Mayfair, London.

VusionGroup, The Fresh Market partner in signage, inventory management

December 17, 2024

VusionGroup, a digitalization solutions firm, has partnered with The Fresh Market, a grocery store brand, to roll out Vusion 360 digital technology…

Wix releases AI customer engagement feature

December 13, 2024

Wix, a SaaS website building platform, has introduced AI Site-Chat, a tool that allows businesses to leverage AI-powered virtual agent technology for customer…

Building customer loyalty with rewards that matter

by Daniel Brown — Editor, Networld Media Group

The 2024 Interactive Customer Experience Summit included a panel entitled “Building customer loyalty with rewards that matter.” Each panelist shared their…

Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

4 rules for crafting an exceptional online experience

by Daniel Brown — Editor, Networld Media Group

Four rules for exceptional online experiences from the ICX/BCX summit in Charlotte, North Carolina, hosted by Networld Media Group.

CarrefourSA teams with Simbe to deploy autonomous robot Tally

October 1, 2024

CarrefourSA, a Turkish retailer operating over 1,200 stores, has teamed up with Simbe, a store intelligence solutions provider, to deploy Simbe's autonomous…

Citing automation concerns, U.S. dockworkers plan midnight strike

September 30, 2024

United States dockworkers plan to strike at midnight on Monday, with demands including higher wages and protections against automation. Affecting major ports…