Wix releases AI customer engagement feature

December 13, 2024

Wix, a SaaS website building platform, has introduced AI Site-Chat, a tool that allows businesses to leverage AI-powered virtual agent technology for customer…

Building customer loyalty with rewards that matter

by Daniel Brown — Editor, Networld Media Group

The 2024 Interactive Customer Experience Summit included a panel entitled “Building customer loyalty with rewards that matter.” Each panelist shared their…

Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

4 rules for crafting an exceptional online experience

by Daniel Brown — Editor, Networld Media Group

Four rules for exceptional online experiences from the ICX/BCX summit in Charlotte, North Carolina, hosted by Networld Media Group.

CarrefourSA teams with Simbe to deploy autonomous robot Tally

October 1, 2024

CarrefourSA, a Turkish retailer operating over 1,200 stores, has teamed up with Simbe, a store intelligence solutions provider, to deploy Simbe's autonomous…

Citing automation concerns, U.S. dockworkers plan midnight strike

September 30, 2024

United States dockworkers plan to strike at midnight on Monday, with demands including higher wages and protections against automation. Affecting major ports…

ICX Summit: Tapping customer feedback to drive retail wins

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…

ICX Summit: The power of customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…

ICX Summit: How sustainability plays into the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.

Five Considerations for Building a Direct View LED Video Wall

The evolution of signage has enabled deployers to anchor top-of-the-line, high-definition screens – both tiny and massive – in virtually any space imaginable.

Zyler virtual try-on named finalist in The People in Retail 2024 Awards

August 21, 2024

Zyler, a virtual try-on software platform provider, has been named a finalist in The People in Retail 2024 Awards.

ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

ICX Summit: Future of retail with Steven King

by Daniel Brown — Editor, Networld Media Group

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…

Interactive shopping app Capsule taps genAI

August 12, 2024

Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion.

Between the Flags lifestyle brand leader shares CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…

Skyrocket, ElevenLabs launch AI-powered PLAi toy line

July 18, 2024

Skyrocket, a tech toy company, has partnered with ElevenLabs, an AI audio firm, to launch the AI-powered PLAi line of toys.

Walmart to open 5 automated distro centers

July 10, 2024

Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.

Zyler AR, VR technology is recognized at Retail Systems Awards

July 1, 2024

Zyler, an augmented reality and technology firm that offers AI-powered virtual try-on solutions, announced its win of "Best Use of Augmented Reality" at the…

Fleet Feet leader shares customer experience strategy insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…