Simbe's robot, sensors tackle grocery's fresh food challenges

August 12, 2025

Simbe, a provider of retail shelf digitization, has launched Store Intelligence capabilities to provide grocery stores with a comprehensive solution for fresh…

Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI

Labor is your most significant controllable cost—but leveraging labor as a growth driver is more complex than ever. Enter labor forecasting 2.0: an AI-driven…

Presented by Deputy Corporation

GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.

Vidir launches automated stadium merch vending

June 27, 2025

Vidir Solutions, a company specializing in automated storage and retrieval systems, has launched its Merchandise Vending Machine. Its inaugural installation…

VenHub debuts AI-powered smart store at LAX/Metro Transit Center

June 13, 2025

VenHub Global, Inc. has launched a 24/7, fully autonomous retail store at the LAX/Metro Transit Center. The AI-powered "Smart Store" aims to provide travelers…

The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

ShopRite stores adopt VoCoVo headsets in New York tri-state area

May 22, 2025

VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…

Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales

Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…

Presented by NICE

UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations

In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, shares insight with RetailCustomerExperience.com editor…

The rise of self-serve agents: Say hello to your helpful digital doppelganger

by Brian Browning — VP of Enterprise Solutions, Apply Digital

The emergence of autonomous, ‘agentic’ AI-driven digital assistants, capable of managing complex, multi-step tasks with minimal human input, are coming. Apply…

Veesual bumps up virtual try-on features

February 17, 2025

Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.

Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…

How to leverage AI, automation to prevent common customer experience challenges

by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk

By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…

Epson debuts TM-T20IV Thermal Receipt Printer

January 14, 2025

Epson announced its TM-T20IV Thermal Receipt Printer for point of sale in retail and hospitality environments.

National Retail Solutions partnerships bring holidays to community

January 13, 2025

National Retail Solutions (aka NRS) has partnered with local organizations to bring holiday cheer to the Hispanic community in Union City, New Jersey.

Amazon worker strike affects 7 delivery hubs

December 20, 2024

Amazon is facing a continued strike by Teamster union affiliates at seven of its distribution hubs, with the AP reporting that workers initiated the strike on…

Best Buy, Target among retailers leveraging AI for shoppers

December 19, 2024

Best Buy and Target are among the retailers leaning into AI to help holiday shoppers, as reported by the Star Tribune, using generative AI to help shoppers…

Geck Solutions UK launch features retail display, POS solutions

December 18, 2024

Geck Solutions U.K., a retail display and point of sale solutions provider, hosted a launch party at TABU in Mayfair, London.

VusionGroup, The Fresh Market partner in signage, inventory management

December 17, 2024

VusionGroup, a digitalization solutions firm, has partnered with The Fresh Market, a grocery store brand, to roll out Vusion 360 digital technology…