CX Innovators Podcast

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward.

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July 29, 2026

In this episode of the CX Innovator's podcast Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward.

Williams helps specialty retailers modernize operations through point-to-sale hardware, software and services. With nearly thirty years of experience in customer relationship management, global account management, and market strategy, he specializes in building trusted relationships with retail leaders and guiding organizations through his strategic technology investment.

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