Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

Self-service is evolving: Say hello to the Automated Retail and Kiosk Innovation Show!

by Sandra Carpenter — Editor, Networld Media Group

The Self-Service Innovation Summit is now the Automated Retail and Kiosk Innovation Show (ARKI), an event focused on the future of automated retail, December…

AI-powered coffee kiosk aims to redefine vending

April 17, 2025

CERĒS Robo Coffee Shop, a smart kiosk utilizing artificial intelligence to prepare specialty coffee beverages, has been introduced as a potential evolution of…

The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales

Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…

Presented by NICE

Virtual dressing room global market to hit $42M by 2030

April 7, 2025

The global market for virtual dressing room for e-commerce is projected to hit $4.165 million by 2030 with an annual growth rate of 14.2% in the next five…

UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations

In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, shares insight with RetailCustomerExperience.com editor…

100% Quarterly Growth – Joy Vending’s Journey with AI

Joy Vending is a venture founded by a UCLA EMBA and a CUHK MBA. They chose to focus on vending machine operations and their sales grow by 100% for three…

Presented by SandStar

Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…

ASRock Industrial launches Intel Core Ultra 200S Processor Motherboards

January 10, 2025

ASRock Industrial, a computer hardware manufacturer, has launched its Intel Core Ultra 200S Processor Motherboards.

Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

OpenAI unveils for-profit strategy

December 27, 2024

OpenAI plans to restructure and launch a public benefit corporation, according to Reuters, with aims to raise more capital and ease nonprofit restrictions.

Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Best Buy, Target among retailers leveraging AI for shoppers

December 19, 2024

Best Buy and Target are among the retailers leaning into AI to help holiday shoppers, as reported by the Star Tribune, using generative AI to help shoppers…

VusionGroup, The Fresh Market partner in signage, inventory management

December 17, 2024

VusionGroup, a digitalization solutions firm, has partnered with The Fresh Market, a grocery store brand, to roll out Vusion 360 digital technology…

Vapi voice AI startup receives $20M to develop voice agent technology

December 17, 2024

Vapi, a voice AI startup, has received more than $20 million in Series A funding.

Nokia, Motorola Solutions announce drone tech integration

December 16, 2024

Nokia has partnered with Motorola Solutions to integrate drone technology for public safety and mission-critical industrial uses.

Wix releases AI customer engagement feature

December 13, 2024

Wix, a SaaS website building platform, has introduced AI Site-Chat, a tool that allows businesses to leverage AI-powered virtual agent technology for customer…

Google Willow chip release showcases quantum computing

December 13, 2024

Google has launched its Willow chip, which features quantum computing technology.

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…