Features
CX executive roundtable highlights CX innovations, future trends at ICX Summit
by Daniel Brown — Editor, Networld Media Group
At this year's ICX Summit, hosted in Charlotte, North Carolina by Networld Media Group, a roundtable discussion featuring industry leaders in customer…
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Finalists named for 2024 Automation and Self Service Awards
by Sandra Carpenter — Editor, Networld Media Group
The winners will be honored during an awards presentation on Dec. 10 during the upcoming 2024 Automation and Self Service Summit.
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Emerging technologies revolutionizing the shopping experience
by Daniel Brown — Editor, Networld Media Group
AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…
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4 rules for crafting an exceptional online experience
by Daniel Brown — Editor, Networld Media Group
Four rules for exceptional online experiences from the ICX/BCX summit in Charlotte, North Carolina, hosted by Networld Media Group.
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ICX Summit: Tapping customer feedback to drive retail wins
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…
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SSIS: Gong cha's digital transformation, a conversation with Rebecca Kahn
by Sandra Carpenter — Editor, Networld Media Group
In anticipation of her keynote address at the Self Service Innovation Summit this December, Kiosk Marketplace sat down with Gong cha's Rebecca Kahn to discuss…
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ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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ICX Summit: How sustainability plays into the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.
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ICX Summit: Using social to fuel CX awesomeness
by Sandra Carpenter — Editor, Networld Media Group
By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.
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ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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ICX Summit: Future of retail with Steven King
by Daniel Brown — Editor, Networld Media Group
Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…
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Automation tech for defense: A closer look
by Daniel Brown — Editor, Networld Media Group
Prompted by the cybersecurity updates to the MQ-9A UAV used by the U.S. Military, we reached out to Josh Lospinoso, CEO at Shift 5, who joined us via email…
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Balancing the human touch with AI — a Q and A with Marbue Brown
by Daniel Brown — Editor, Networld Media Group
Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…
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Call for nominations for Automation & Self-Service Awards 2024
by Sandra Carpenter — Editor, Networld Media Group
Nominations are now being accepted for the Automation & Self-Service Awards (formerly Self-Service Innovation Awards). The awards honor innovators who are…
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Cybersecurity in the age of AI: emerging threats and solutions
by Daniel Brown — Editor, Networld Media Group
We spoke to cybersecurity expert Khurram Mir about the evolving world of cybersecurity in the age of AI.
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How to transform retail customer experience using AI, digital signage, self-service
by Daniel Brown — Editor, Networld Media Group
We reached out to Greg Jones, CEO at tutch, to learn how retailers are leveraging digital signage, self-service, and AI for powerful customer experiences.
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Robots in retail: Automation revolution in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…
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5 ATM features that can transform customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Want your ATM to succeed? Consider adding these five essential features.
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5 considerations when planning a self-service kiosk deployment
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While the kiosk industry’s expansion offers more choices to potential technology users, the growth of product offerings now requires users to consider a wider…
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