Self-Service Features
How and why employees hold key to unattended airport concessions
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The need for unattended retail became obvious during the pandemic, but HMS Host employees played a critical role in assisting guests with technology at Phoenix…
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Convenience retail innovation mesmerizes attendees at Georgia World Congress Center
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The trade show offered a wealth of innovation such as checkout-free markets, smart glassfront merchandisers, AI enabled biometric identification and age…
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Self-service innovation emerges faster, but 2023 brings new challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Thought leaders during the Executive Roundtable offered positive predictions for 2023 and beyond as consumer acceptance of self service reaches new levels.
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Art and science of tech transformation in convenience services: Lessons from the pioneers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Introducing technology requires more than learning about new products, according to a panel of industry experts and operators. Instead, proactive operators…
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Cash isn't dead
by Daniel Brown — Editor, Networld Media Group
Despite the rise of cashless and contactless payment in recent years, cash is far from dead, according to a panel of experts convened at December's Self…
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Is 5G ready for prime time in self service?
by Daniel Brown — Editor, Networld Media Group
James Weaver of Cradlepoint described the science and current state of 5G, from rapidly growing mid-band networks to powerful benefits like edge computing and…
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Self-service equipment finds more post-pandemic niches
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Post-pandemic, consumers want to return to stores, but they are also seeking an omnichannel experience that includes self-service equipment.
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Ready for pickup lockers? What to consider
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…
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How to use category management in micro markets and vending
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Advances in category management software provide the tools to allow operators to have the most profitable product mix for both micro markets and vending…
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Mobile pay and self-service kiosks: Partners or competitors?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand…
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Game plan for introducing automated retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As consumers become familiar with self service, retailers must rely on their employees to educate customers.
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Farmer’s Fridge’s Luke Saunders wows Summit attendees
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Luke Saunders, founder and CEO of Farmer's Fridge, described how he revolutionized the fresh food vending business during the recent Self-Service Innovation…
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Exhibit floor sizzles with excitement at Self-Service Innovation Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at the Self-Service Innovation Summit stayed busy between education sessions by visiting the exhibit area where vendors demonstrated advances in…
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Summit honors 2022 Self-Service Innovation Award winners
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.
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How O’Hare taps self-service to meet the post pandemic customer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…
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