University of San Diego campus market boasts frictionless shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.

How cash recyclers help meet changing customer needs

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The need for improved access has dovetailed with a growth in cash deposits to create a stronger use case for cash recycling in ATMs.

Fraudsters, robbers up their game against ATMs: What you can do

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The importance of sustained vigilance against fraud and theft was highlighted during the Diebold Nixdorf Intersect Program in Las Vegas.

Gaming and entertainment: A new era for F&B

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Far sighted food and beverage establishments are cashing in on improved game machine technology, the popularity of social entertainment and the emergence of…

ICX Summit goes local in Charlotte with tours for attendees

by Daniel Brown — Editor, Networld Media Group

This September's Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a…

Non-bank ATM deployers expand in changing climate

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Non-bank ATM operators bounce back from the pandemic with acquisitions of bank terminals to expand their reach, boosting fleet numbers and increasing…

On the leading edge? Don’t miss the Self-Service Innovation Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The annual Summit has gained a following as a global brainstorming session for everyone and everything having to do with self-service technology.

Call to Interact – How PepsiCo communicated a touchless experience

PepsiCo developed and piloted a unique touchless ordering kiosk powered by hand tracking technology allowing customers to order without touching the screen.

Gen Z confusion? 'Doing the right thing just isn't that hard.'

by Daniel Brown — Editor, Networld Media Group

From shattering popular myths to surprising revelations, EJ Kritz joined Daniel Brown to share an exclusive preview of a groundbreaking new study on Gen Z and…

Call for nominations for Automation & Self-Service Awards

Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…

Shield T3 taps vending technology to automate COVID testing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Shield T3 leveraged vending technology to allow college communities to order tests using their electronic health accounts and access COVID test kits at…

Consumers prefer self service to human interaction, but not all are happy about it

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A survey quantified consumers’ preference for self service over in-person purchases, but it also revealed concerns about declining personalization caused by…

Automation a win-win for grocers, consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

Bitcoin ATM operator demands Texas sheriff return funds seized in ransomware scam

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The sheriff claims his office acted appropriately in seizing cash from the machine and returning it to the victim of a ransomware scam. Bitcoin Depot claims…

2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

Voice order at the self-service kiosk? Coming right up

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…

Fast casual PLNT Burger readies self-serve voice order solution

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…

Introducing tech? How to get the team on board

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Convenience services operators know they need to use technology. The biggest challenge is getting employee buy-in. Experts offer some insights.

What's on the horizon for banking automation?

by Bradley Cooper — Editor, Connect Media

Banking automation is here to stay. However, banks also have to deal with questions of how automation can impact their brand image and the customer experience.

How the changing retail landscape drives demand for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…