Gladly debuts AI, automation CX platform Sidekick

July 13, 2023

Gladly, a customer service software supplier, has debuted its AI-powered customer service solution, Gladly Sidekick, according to a press release.

AI offers manageable risks, massive rewards, argues Bill Gates

July 12, 2023

American tech leader Bill Gates argues that AI has potential for serious risks, but those risks are manageable and will likely be overcome through careful…

Quantexa announces major AI investments supporting UK government's AI hub initiatives

July 12, 2023

Quantexa, a U.K.-based artificial intelligence firm specializing in decision intelligence (also known as DI) solutions, has announced major investment plans…

Sam's Club leveraging data to boost customer shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.

Embracing AI-powered customer service — peril and promise

by Daniel Brown — Editor, Networld Media Group

AI isn't going anywhere, and AI-powered avatar customer service is on the rise, including a recent in-person demonstration in Orlando Florida. Citing recent…

AI-powered Vidby platform unveils content localization features

July 5, 2023

Vidby, a Swiss AI startup with Ukrainian roots that specializes in AI-powered translation and dubbing solutions for 75 languages, has announced its rollout of…

iDenfy, AlaiseData partner for KYC software solution

June 29, 2023

iDenfy, an identity verification software solutions firm, has partnered with Germany-based development company AlaiseData, with a goal of providing fast…

Jack in the Box leverages InMoment for AI analytics software

June 28, 2023

Jack in the Box has expanded its relationship with InMoment to include InMoment Spotlight, AI analytics software, to gather guest insights from more than 50…

Inspire Brands opens innovation center in India

June 27, 2023

Inspire Brands has opened an innovation center in Hyderabad, India. The center will collaborate globally to build capabilities in areas including data…

IBASE targets manufacturing, healthcare, retail, transportation with AI edge computing launch

June 26, 2023

IBASE, a Taiwan-based computer manufacturer, has launched its EC3500 edge AI computing system targeting AI applications in retail, transportation, healthcare…

'Amazing experiences': Johannes Peeters on building the metaverse while avoiding dystopias

by Daniel Brown — Editor, Networld Media Group

Johannes Peeters, co-founder and CEO at Voxel Sensors, joined Daniel Brown, editor at Networld Media Group, via video link from Brussels, Belgium, to discuss…

McDonald's Turkey creates smoothie menu using AI

June 15, 2023

McDonald's in Turkey has created a drink menu using AI. "The Recipes from my ImaginAIon" smoothie menu is available at select McCafe branches in Istanbul…

5G smart factories pave way for Fifth Industrial Revolution: Compassion

by Daniel Brown — Editor, Networld Media Group

Jan Diekmann, technical account manager at Ericsson, presented a keynote on the power of 5G in manufacturing environments not only to streamline lean processes…

Dirty Dough Cookie Company Selects Hughes for Managed Digital Signage

Fast-growing premium cookie retailer uses digital signage for customer and employee communications

Hughes Recognized for the Third Time in Gartner® Magic Quadrant™ for Managed Network Services

Gartner, the world’s leading IT and advisory company, named Hughes Network Systems, a Challenger in the 2022 Gartner® Magic Quadrant™ for Managed Network…

Hughes Launches New Managed Cybersecurity Services for Small to Mid-sized Enterprise Networks

Managed Detection and Response and SOC as a Service Now Available as Part of the Hughes Suite of Managed Cybersecurity Services

Hughes Introduces Active Power Edge, Showcases Suite of Managed Services at NRF 2023

New smart power distribution unit from Hughes complements the company’s robust managed services and digital signage portfolio

Hughes Wins Fortinet’s SD-WAN Partner of the Year Award

As the Fortinet SD-WAN Partner of the Year, Hughes has fully maximized the business opportunity with Fortinet’s market-leading Secure SD-WAN solution and…

Jet's Pizza uses chatbot to design latest pizza

June 9, 2023

Detroit-style pizza chain Jet's Pizza used an AI-powered chatbot to create a new pizza. For a limited time, the Ranch Veggie Pizza will be available to…

June partners with iDenfy for AI-powered identity verification

June 8, 2023

June, a property technology firm offering apartment rental services, has partnered with iDenfy, an E2E compliance, identity verification and fraud prevention…