ICX Summit: Tapping customer feedback to drive retail wins

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…

SSIS: Gong cha's digital transformation, a conversation with Rebecca Kahn

by Sandra Carpenter — Editor, Networld Media Group

In anticipation of her keynote address at the Self Service Innovation Summit this December, Kiosk Marketplace sat down with Gong cha's Rebecca Kahn to discuss…

Gong cha shares how self service kiosks enhance Gen Z customer experience

by Sandra Carpenter — Editor, Networld Media Group

In the inaugural episode of the Automation and Self-Service Podcast, Rebecca Kahn of Gong cha shares insight on how Gen Z customers interact with kiosks for a…

Fleet Feet leader shares customer experience strategy insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…

Partner Tech Set to Debut Next-Gen Self-Checkout Solution with Advanced AI Features at RSPA

Advanced AI-driven self-checkout software revolutionizes the customer experience and enhances theft prevention.

Call for nominations for Automation & Self-Service Awards 2024

by Sandra Carpenter — Editor, Networld Media Group

Nominations are now being accepted for the Automation & Self-Service Awards (formerly Self-Service Innovation Awards). The awards honor innovators who are…

Cellular Networks Driving New Retail Business Models

Self-service is rising in retail, emphasizing the need for reliable connectivity. Traditional Wi-Fi is insufficient; managed cellular networks offer better…

Presented by Ventus Wireless, LLC.

How to transform retail customer experience using AI, digital signage, self-service

by Daniel Brown — Editor, Networld Media Group

We reached out to Greg Jones, CEO at tutch, to learn how retailers are leveraging digital signage, self-service, and AI for powerful customer experiences.

WHSNA partners with iCleanse for self-service phone disinfection stations featuring digital signage

May 31, 2024

WH Smith North America, a resort and airport specialty retailer, has partnered with iCleanse, a place-based media tech firm, to roll out self-service phone…

Up, Up and Away! OEMs are Now Capitalizing on Kiosks - but it’s Only Just the Start

It’s no secret that business has boomed for Original Equipment Manufacturers (OEMs) who’ve embraced the opportunities presented by kiosks of all shapes and…

NY-based EV startup Gravity launches universal charger trees

May 28, 2024

Gravity, a New York-based EV charging tech startup, has launched universal charging stations that it calls "trees."

Zyler recognized for AI-fueled virtual try-on tech

May 10, 2024

Zyler Virtual Try-On, an AI virtual try-on technology by Anthropics Technology, has won "Virtual Fitting Room Innovation of the Year" at the 2024 RetailTech…

5 ATM features that can transform customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Want your ATM to succeed? Consider adding these five essential features.

Supercharging last-mile delivery: How ROPIS pushes retail success

by Lisette Soop — Marketing Specialist, Cleveron AS

The impact of the reserve-online-pickup-in-store and parcel terminals combination is evident. Making the experience seamless fosters customer loyalty…

Scaling back on self-checkout? 5 ways retailers can make it work

by Peter Alcock — Head of Product Marketing, Network Merchants Limited (NMI)

In a post-COVID world, more retailers are turning to self-checkout. The can reduce checkout lines and waiting times, but may not be suitable for customers with…

Temple study reviews negative effects of self-service kiosks

April 15, 2024

Temple University has released a study on the negative effects of self-service kiosks in fast-casual restaurant settings.

Self checkouts pro and con: Some common sense solutions

by Peter Alcock — Head of Product Marketing, Network Merchants Limited (NMI)

Adding tech features can be fun, but you don't want them to hinder your operations or negatively affect the shopping experience. The solution: only add…

Carnival, Effy partnership launches digital kiosk

April 11, 2024

Carnival Cruise Line and Effy Jewelry have announced their partnership in a digital kiosk set to debut on the Carnival Firenze, which is to launch this month.

Card skimmer found at Bayonne Walmart checkout kiosk

April 11, 2024

A credit card skimmer was found on a checkout kiosk at the Walmart in Bayonne, New Jersey, on April 9, spurring an investigation by the Bayonne Police…

Aztlan Urban Park installs Intercard cashless technology

April 11, 2024

Aztlan Urban Park, a new amusement park in the Bosque de Chapultepec in Mexico City, has installed Intercard cashless technology.