Domino's to pilot generative AI in next 6 months

October 3, 2023

Domino's Pizza and Microsoft have partnered to leverage Microsoft Cloud and Azure OpenAI Service to enhance the brand's ordering process, according to a press…

BentoBox extends marketing/commerce platform with Clover POS

October 3, 2023

BentoBox, a provider of restaurant technology, has extended its marketing and commerce platform's integration with Clover Dining Point-of-Sale, a business…

Chipotle testing digital makeline

October 3, 2023

Three months after unveiling the Autocado, an avocado-processing cobotic prototype that cuts, cores and peels avocados, Chipotle Mexican Grill announced that…

Partner Tech Introduces Mini Bora Bora, a Hybrid Self-Checkout Solution at NACS Show 2023

A unique hybrid POS form factor with a base that swivels around 270° for a friction-free customer experience with seamless switching between self-checkout and…

How White Caste, Clutch, JackBe are revolutionizing the drive-thru experience

by Daniel Brown — Editor, Networld Media Group

With emerging technologies, including AI, changing the look and feel of the drive-thru experience, operators are future-proofing their operations

LG announces SVP sales to oversee digital signage, emerging technologies

by Daniel Brown — Editor, Networld Media Group

September 27, 2023

LG Business Solutions has announced Mike Kosla as its SVP of sales, effective immediately, according to a press release.

8 ways to leverage digital signage in Quick Service Restaurants

Whether you have an individual restaurant or a large chain, digital signage can significantly enhance customer experience and improve operations. With digital…

Digital Signage for Quick Serve Restaurants

Whether an individual restaurant or a large chain, digital signage can significantly enhance customer experience and improve operations. With Omnivex digital…

ICXA honors 5 Elevate Award winners at annual summit

by Daniel Brown — Editor, Networld Media Group

The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

Mumbai cinema launches with self-service kiosks, chef-cooked cuisine

September 12, 2023

Miraj Cinemas has launched its latest multiplex in Mumbai, bringing India's third-largest cinema chain (which is also 100% vegetarian) to 60 cinemas…

Checkers & Rally's roll out Spanish drive-thru voice ordering

August 18, 2023

Checkers & Rally's Drive-in Restaurants have added Spanish drive-thru voice ordering with the help of Hi Auto, a voice AI ordering technology company…

Webinar: Voice AI helps restaurants drive customer satisfaction, growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

August 15, 2023

In an era marked by rapid technological advancement, the intersection of artificial intelligence and customer-centric strategies has emerged as a pivotal…

ICX Summit goes local in Charlotte with tours for attendees

by Daniel Brown — Editor, Networld Media Group

This September's Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a…

SoundHound, White Castle expands drive-thru AI partnership

August 2, 2023

SoundHound, a tech firm with specializations in AI and voice-recognition technology solutions, has announced it is expanding its drive-thru ordering…

Addressing the evolving payments landscape

The options consumers have when it comes to paying for goods and services continues to expand. Merchants need to find an efficient way to cater to those…

Presented by Nidec Instruments America Corporation

Jet's Pizza fulfills 5M orders with Hunger Rush OrderAI Text and Talk

July 25, 2023

Jet's Pizza has fulfilled 5 million orders via HungerRush's OrderAI Text and Talk, according to a press release.

Challenges Facing Today's Self-Service Industry

One of the primary challenges facing self-service devices is the customer experience. Although self-service machines can be convenient for customers, they can…

Gen Z confusion? 'Doing the right thing just isn't that hard.'

by Daniel Brown — Editor, Networld Media Group

From shattering popular myths to surprising revelations, EJ Kritz joined Daniel Brown to share an exclusive preview of a groundbreaking new study on Gen Z and…

Chipotle testing avocado-processing cobot

July 12, 2023

Chips are no longer the only food item being handled by robots at Chipotle Mexican Grill.

Yum Brands taps Treasure Data to drive personalized interactions

July 7, 2023

Yum Brands Inc. is deploying Treasure Data's Customer Data Platform to drive more personalized digital interactions, as well as spur customer acquisition…