Podcasts
How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service…
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'Everything's a relationship' — designing your technology to surprise and delight your customer
by Daniel Brown — Editor, Networld Media Group
At the most recent Self Service Innovation Summit hosted by Networld Media Group in Miami, Florida, in December, Daniel Brown, editor at Digital Signage Today…
listen nowHow can banks improve customer communication?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Are banks communicating effectively? How are they reaching underserved populations? Mack Turner, president and owner of Mack Turner Consulting and Insights…
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Wayfair VP talks retail AI trends, challenges
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.
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The continuing challenges of office coffee service
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In this episode of the CX Innovators podcast, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how…
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