Transforming high-traffic operations: The power of strategic self-service

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel of experts at the Automated Retail & Kiosk Innovation Show Dec. 10-12 will discuss how strategically deploying smart self-service solutions can elevate…

Why a loyalty program is a 'must have' for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…

Presented by Engage People

The AI winter is coming and retailers need a plan

by Erik Nieves — Founder and CEO at Plus One Robotics, Plus One Robotics

To navigate the AI winter and emerge stronger, retailers should invest in automation that has already proven operational value. This is a time to prioritize…

Kroger shuttering automated delivery fulfillment centers, expanding third-party delivery

November 24, 2025

Kroger is closing three automated delivery fulfillment centers it runs with Ocado, a British online supermarket and tech company.

Power, Connectivity, and Uptime: Smarter Ways to Keep Self-Service Running Strong

In this webinar, Micah Larsen, Sales Director at Switch Always On explored the two foundational elements that every unattended retail, kiosk, vending, and ATM…

Presented by Switch Always On

Steven King on leading ARKI and the future of automation

Steven King joins The Automation and Self-Service Podcast to discuss ARKI’s rebrand and how automation, AI and human connection are driving the next phase of…

From the Living Room to the Waiting Room

QR-enabled kiosks are helping bridge the gap between the patient portal and on-site check-in.

Presented by Zebra Technologies

Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

Steven King to keynote, co-host ARKI 2025: A new era for automated retail and kiosk innovation

by Sandra Carpenter — Editor, Networld Media Group

Steven King of BlueSky Robotics will co-host and keynote ARKI 2025, exploring how automation and AI are redefining self-service and retail.

The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…

Presented by Modulate

Classic meets modern: How vending is evolving in the age of AI

by Sandra Carpenter — Editor, Networld Media Group

As the industry shifts from analog to intelligent, always-connected devices, Carpenter and Laszig look ahead to what's next for automation, from expanding…

AiFi introduces ‘eddie’ API to power frictionless checkout, loss prevention

October 1, 2025

AiFi has launched eddie, an API that applies artificial intelligence to real-time spatial data, enabling physical spaces such as stores and stadiums to…

Screenverse co-founders talk DOOH strategy, challenges, innovations ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the Digital Signage Today podcast Screenverse CEO David Weinfeld and Screenverse President Adam Malone share insight on the shift of digital…

Fanuc America showcases food-grade robotics, automation solutions

September 23, 2025

Fanuc America, a leader in industrial automation, will demonstrate food-grade robots and automation solutions at Pack Expo Las Vegas from Sept. 29 through Oct.

The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

Keeping kiosks always on: a conversation with Smart Charging Technologies

by Sandra Carpenter — Editor, Networld Media Group

In the newest episode of the Automation and Self Service Podcast, Sandra Carpenter, editor of Kiosk Marketplace, talks with Micah Larsen, MBA, sales director…

Presented by Switch Always On

Future-Ready Airport Kiosks: 3 Trends Transforming the Passenger Journey

As passenger expectations evolve and regulatory requirements shift, kiosk technology must keep pace - offering smarter, more flexible, and inclusive solutions…

Presented by Zebra Technologies

Automated Retail & Kiosk Innovation Awards extend call for submissions

September 3, 2025

The nominations deadline for the Automated Retail & Kiosk Innovation (ARKI) Awards has been extended to Friday, Sept. 12. This gives innovators more time…

Simbe brings real-time visibility to fresh departments, tackling shrink, food waste

by Sandra Carpenter — Editor, Networld Media Group

Grocers facing high shrink and labor costs in fresh food departments are turning to Simbe’s blend of robots and sensors, a self-service style solution that…

How AI can help in operational efficiency, labor productivity, productized compliance

August 28, 2025

In a recent webinar "Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI," presented by Deputy and hosted by Networld…