News & Media From Judy Mottl
GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.
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Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…
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Expert tips for preparing for a successful retail season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The free one-hour webinar will feature feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.
read nowMotel 6 marketing VP talks brand transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Jenna Berg, vice president of brand marketing at G6 Hospitality, the…
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ICX Summit: Tapping customer feedback to drive retail wins
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…
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ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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ICX Summit: How sustainability plays into the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.
read nowBetween the Flags lifestyle brand leader shares CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…
listen nowFleet Feet leader shares customer experience strategy insight
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…
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Robots in retail: Automation revolution in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…
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Veteran Affairs CX leader talks customer service strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…
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Free webinar offers tips, guidance for optimizing retail CX
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…
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How c-stores tap tech to meet changing customer habits
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…
read nowWayfair VP talks retail AI trends, challenges
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.
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Self-order at c-store gas pump makes for dynamic shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…
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University of San Diego campus market boasts frictionless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.
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Sam's Club leveraging data to boost customer shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.
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Automation a win-win for grocers, consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.
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2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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ICXA retail peer group talks automation, consumer behavior
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.
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