Webinar

Preparing Your CX Org For Busy Season: Expert Tips for Success

October 16, 2024

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Our webinar discovered tips to prepare your org and how AI can revolutionize your CX operations and help you deliver exceptional customer experiences even during the busiest times of the year.

What You Will Learn:

• The Impact of AI on Busy Season CX: Explore how AI is transforming customer interactions and enabling businesses to manage the seasonal rush with greater ease and efficiency.
• Strategic Insights for Implementation: Gain actionable strategies for integrating GenAI into your CX operations, including best practices for training AI agents to tackle the unique challenges of the busy season.
• Success Stories and Metrics: Hear from industry leaders about their tips for success to improve both employee and customer experiences during peak season.

Ready to elevate your CX game this busy season? Download now to secure your spot and gain the insights you need to thrive during the peak period!

Meet the speakers

Lindsay Fifield
Director of Customer Success
Forethought

Lindsay Fifield currently serves as the Director of Customer Success at Forethought since July 2021, previously holding the position of Enterprise Customer Success Manager. Prior to this role, Lindsay was the Head of Customer Success at LogiGear Corporation from January 2020 to July 2021, where the company specializes in software testing technologies and services. Lindsay holds a Bachelor of Science in Psychology and a Bachelor in Business Administration with a focus on Marketing from the University of Oklahoma, completed in 2006.

Bron Rasmussen
CX Operations
Cotopaxi

Bron Rasmussen is passionate about anything outdoors and excited to be focused on customer relation/experience work for an organization that creates responsibly made outdoor gear that brings performance, color, and joy to all. Bron holds bachelor's degree in Economics from the Jon. M Huntsman School of Business at Utah State University

Meet the moderator

Judy Mottl
Editor
Networld Media Group

Judy Mottl is an experienced editor, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She's written everything from breaking news to in-depth trends.