Automation & Self-Service Podcast

Gong cha shares how self service kiosks enhance Gen Z customer experience

In the inaugural episode of the Automation and Self-Service Podcast, Rebecca Kahn of Gong cha shares insight on how Gen Z customers interact with kiosks for a more enriching customer experience.

Photo: Networld Media Group

August 22, 2024

This past year, Gong cha, an international bubble tea chain, has seen a surge in self-service kiosk usage across its stores in the Americas.

In the inaugural episode of the Automation and Self-Service Podcast, Rebecca Kahn, Gong cha's franchise business leader executive for the U.S. and Canada, shares insight with Kiosk Marketplace Editor Sandra Carpenter on how Gong cha's Gen Z customers interact with kiosks, touching on boosts in sales, personalization and an enhanced customer experience.

This podcast is an extended conversation stemming from a feature article exploring Gong cha's triumphs in the beverage industry.

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