Self-Service

Travelex installs self-serve currency kiosk

Image provided by Travelex Ltd.

July 25, 2023

Travelex, a foreign exchange brand, has launched an automated, self-serve currency kiosk that affords customers more choice and convenience in their foreign exchange transactions, according to a press release.

Installed within the Travelex landside departures store at London's Heathrow Terminal 2, the first-of-its-kind kiosk enables customers to place their order at a touchscreen kiosk before collecting their cash from a designated ATM machine. The process is fully automated, meaning no human interaction is required.

Customers will be able to choose from an initial five currencies that reflect the main currency profiles in Terminal 2: Euro, Swiss Franc, U.S. dollar, Canadian dollar or Australian dollar, and — unlike ATMs — a cash withdrawal limit imposed by financial institutions won't apply, enabling customers to order more currency than permitted at a traditional ATM.

An initial two kiosks and three designated ATMs have been installed at the Heathrow Terminal 2 store. To ensure Travelex continues to meet the varying needs of its customers, the ATMs also provide regular ATM services for those who wish to directly withdraw either GBP or a smaller amount of foreign currency. The kiosks will be supported by Travelex sales consultants, who will be on hand to assist with any queries and support customers with their transactions if required.

In May, Travelex expanded its ATM click-and-collect service across Heathrow, Birmingham and Manchester airports allowing customers to pre-order foreign cash online at Travelex's best possible rate before collecting it contact-free from an airport ATM.