Self-Service
The future of travel is here: Don't miss this webinar on airport kiosk transformation
Discover how to stay ahead of the curve and design an airport experience that is smarter, more accessible and truly future-ready.
August 21, 2025
In the dynamic world of air travel, the passenger journey is in constant evolution. What was once a simple check-in process has become a complex symphony of personalized experiences, technological advancements and evolving accessibility standards. To keep pace, airports are looking beyond traditional self-service kiosks and embracing a new era of "future-ready" solutions.
The new era is the focus of an upcoming webinar, "Future-Ready Airport Kiosks: 3 Trends Transforming the Passenger Journey," presented by industry leaders Zebra Technologies and imageHOLDERS. Set for September 9, 2025, at 11 AM ET, the webinar will provide a crucial look at the innovations shaping how travelers move through airports.
The webinar will dive into three key trends that are not just improving efficiency but are fundamentally changing the way passengers interact with the airport environment:
One-step vs. two-step journeys: The demand for frictionless travel is at an all-time high. This trend explores the move toward streamlined, single-step processes, like a passenger's biometric data serving as their boarding pass and how kiosk technology is at the heart of making this a reality.
Accessibility innovations: Airports are becoming more inclusive, and kiosk technology is leading the charge. This session will highlight how new solutions are catering to diverse needs, from those with physical limitations to non-native speakers, ensuring a smooth and stress-free journey for every traveler.
Portable, deploy-anywhere solutions: Beyond the traditional terminal, self-service is expanding to new locations. The webinar will explore the rise of mobile and temporary kiosks that can be deployed at remote gates, off-site check-in points or during peak travel seasons to bust queues and enhance service flexibility.
The webinar will be led by an expert panel with deep knowledge of the self-service and aviation sectors.
Richard Thompson, director of Global OEM sales at Zebra Technologies Europe, brings nearly three decades of experience in the IT and telecommunications industry, with a focus on how component technologies can be integrated into next-generation products. He will be joined by Christian Bosence, senior account director at imageHOLDERS, who has a proven track record of delivering innovative self-service solutions across a wide range of industries, including high-profile projects in aviation. Moderating the discussion will be Sandra Carpenter, the editor of Kiosk Marketplace and Vending Times.
The webinar is an essential opportunity for airport operators, designers and technology professionals to gain insights how cutting-edge self-service solutions are meeting the growing demands of modern air travel. It's about more than just technology; it's about improving the entire passenger experience, from the moment they arrive to the moment they board their flight.
Discover how you can stay ahead of the curve and design an airport experience that is smarter, more accessible and truly future-ready.
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Zebra Technologies
Zebra’s scan engines for self-service kiosk solutions give customers seamless quick service technology while providing a long lifecycle they can count on.
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