Hardware

Olo teams with Bite on card-present payments for self-serve kiosks

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July 17, 2023

Olo Inc., a SaaS platform for restaurants that enables hospitality services at every guest touchpoint, has teamed with Bite, a provider of self-service kiosks for QSRs, to provide card-present payment processing, according to a press release.

"Enabling hospitality at scale, Olo launched a wave of new innovations this quarter to best equip our restaurant customers with the tools to do more with less and make every guest feel like a regular," Noah Glass, founder and CEO at Olo, said in the press release. "These strategic advancements, including our entrance into card-present payment processing on self-service kiosks, are leading the industry's digital transformation, putting operational efficiency and data-driven hospitality at the forefront."

Olo's latest launch brings Olo Pay to self-service in-store kiosks, marking Olo Pay's expansion into card-present payment processing through its partnership with Adyen.

Guests can expect the same simplified experience Olo Pay offers in non-card present transactions, including the ability to pay with mobile wallets.

Newk's Eatery, a fast-casual restaurant chain, was the first to implement this payment technology in a test with Bite kiosk ordering software earlier this month.

The payment processing solution is among 10 product enhancements across Olo's three product suites: order, pay and engage, according to a press release.

Olo unveiled additional features this quarter to drive hospitality and operational efficiency including loyalty integrations and OrderReady AI.

Unifying a seamless payment experience with guest rewards, the Olo Pay passwordless checkout feature Borderless now integrates with loyalty programs for all brands on its white-label interface Serve, providing the convenience of accelerated sign-in with the benefits of loyalty and rewards.

OrderReady AI leverages machine-learning to generate accurate ready times for both guests and third-party delivery providers, satisfying guest and partner expectations around timing, maintaining food quality and optimizing restaurant operations.