Self-Service

Mobility tech firm enables transit agencies to upgrade ticket machines

Image: Conduent Transportation

December 14, 2023

Conduent Transportation, a global provider of mobility technology solutions, has introduced a software platform that transforms ticket vending machines to allow passengers to purchase tickets and top-up contactless cards and tickets, according to a press release.

Italy's Trenord is the first transit agency to use the software platform, which is now implemented on 250 ticket vending machines across the Lombardy region, including Milan.

The machines accept payment by digital payment apps, in addition to payment by contactless credit and debit cards, NFC-enabled devices or cash. Customers can also access multimedia content, such as information about how to use their tickets or promotional videos about specific train destinations. A trip planner has also been integrated showing available travel options.

The software platform also allows Trenord to customize the home page and the menu of each individual ticket machine, changing the options and products offered based on seasonality and the location of the machine.

The machine can also display scrolling messages, such as information about the status of the service or promotional offers.

It can also manage accounting data in real time and monitor a ticket machine's sales performance.

The software platform can also allow the future implementation of new business models such as the the sale of non-transport-related products and services and the cross-selling of additional products and services linked to the ticket purchased by the customer, such as tickets for museums and sporting events.