AI

Jet's Pizza fulfills 5M orders with Hunger Rush OrderAI Text and Talk

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July 25, 2023

Jet's Pizza has fulfilled 5 million orders via HungerRush's OrderAI Text and Talk, according to a press release.

The pizza chain began using OrderAI Text in 2019 and has since fulfilled 4 million orders with the text-to-order feature. Since 2022, Jet's fulfilled more than 2 million orders using OrderAI Text.

In December 2021, the brand began a pilot study with HungerRush's OrderAI Talk, an AI-powered phone bot. The bot is used in 240 stores in 20 states. Jet's is earning $6 million a month from using the technologies across its store locations.

"One of the biggest concerns we were hearing from franchisees was getting enough applications in the door, so we addressed this with technology. OrderAI can take infinite phone calls, which is instrumental in getting employees off the phones and back into the fun part of the job — making delicious pizzas!" Aaron Nilsson, CIO of Jet's Pizza, said in the press release. "We've also seen less turnover as work stress has been reduced. Technology has created a better work environment and, let's be honest, it's really fun for our customers to use. Engaging and leveraging technologies such as AI and ML are not optional anymore. We see them as key competitive differentiators that position us as a market leader. With this type of technology, we have been able to significantly elevate our brand."

"It's been exciting to see how Jet's Pizza has been able to grow and improve the customer experience through our technology and systems," Perry Turbes, CEO of HungerRush, said in the press release. "When we were investing in and developing both OrderAI Talk and Text, we wanted to streamline all operations and create the most connected experience from start to finish for everyone. Knowing that Jet's has had such huge success with both is exciting. It's been thrilling to see Jet's build up a loyal fan base based on the technology."

Jet's Pizza has more than 400 stores in 22 states.