Self-Service

Indiana county extends contract for probation kiosks

Image: Precision Kiosk Technologies

November 8, 2023

The Marion Superior Court Probation Department in Marion County, Indiana, has signed a two-year contract extension with Precision Kiosk Technologies to provide and service seven AB Kiosk systems to autonomously coordinate and conduct probation check-ins among low-risk probation clients, according to a press release.

Marion County began using the kiosks in October 2019 to enable its probation professionals to focus more attention on supervising higher-risk clients. As the COVID pandemic unfolded in 2020, the kiosks eliminated the need for face-to-face interactions between the probation staff and their clients.

The county has since installed kiosks in five townships, as well as in the County Court Building and the Community Justice Center in Indianapolis.

More than 1,200 Marion County probation clients have been assigned to execute regular probation check-ins using an AB Kiosk system. Over the last four years, Marion County kiosks have autonomously conducted more than 33,000 probation check-ins, freeing up thousands of man hours that were subsequently focused on directly supervising higher-risk probation clients.

The new agreement will continue through Oct. 1, 2025.

The kiosk provides probation officers with real-time updates on client check-ins and allows them to use two-way communications to gather responses to customized probation questions.

In addition, these remote check-ins provide low-risk probation clients with a way to prove that they can adhere to their obligations, reducing potential recidivism and producing better probation outcomes for Marion County Courts.

Often located outside the secure area of a jail or courthouse, an AB Kiosk system autonomously handles routine check-in tasks that would otherwise consume a probation officer's time:

The kiosks use biometric fingerprint authentication to confirm the client's identity.