Self-Service

Ikea Amsterdam expands self checkout, adds in-store pick up

Image: Ikea

February 19, 2024

Ikea Amsterdam has introduced two vending machines to provide in-store pick-up with the ability to handle 480 orders daily, according to a press release.

To integrate this technology, the Amsterdam store adopted vertical storage and transitioned to self-checkouts to optimize store space.

"The lockers and click and collect machines installed in Amsterdam reflect Ikea's commitment to seeking out new omnichannel methods of meeting our customers in a way they want to be met," Kevin Gamble, country digital manager, said in the press release.

The automated storage solutions have been in use in Ikea stores in the U.S. and the Czech Republic for internal storage purposes, benefiting co-workers.

The Ikea Plaisir store in the greater Paris, France area piloted the solution for guests in January 2022, allowing customers to pick up their purchases beyond store hours.