AI

Gladly debuts AI, automation CX platform Sidekick

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July 13, 2023

Gladly, a customer service software supplier, has debuted its AI-powered customer service solution, Gladly Sidekick, according to a press release.

The software is designed to provide scaled customer service powered by AI to provide a brand's customers with tailored self-service experiences to complement Gladly Hero, the platform used for personalized human agent-powered support.

The solution results from Gladly's acquisition of Thankful, a generative AI and no-code automation software solution.

Customers using the Gladly family of solutions in recent years include Bombas, Breeze Airways, Crate & Barrel and others.

"AI is transforming how companies provide customer service, but with customer loyalty at stake, it must be done right," Joseph Ansanelli, CEO of Gladly, said in the release. "Gladly is known for software that turns customer service agents into heroes, and Thankful has built a great business helping brands deliver automated and personalized customer service 24/7. By layering Thankful's AI and automation on top of our people-centered platform, we're making the customer service ecosystem more personalized for consumers in a more scalable way for brands."