Self-Service

Diebold Nixdorf brings cash recycling to Middle East

Photo: Diebold Nixdorf

December 8, 2023

BankDhofar is the first bank in the Middle East to deploy Diebold Nixdorf's RM4V cash recycling engine in its DN Series ATMs and cash dispensing machines, according to a press release. The bank worked with CNS, Diebold Nixdorf's partner in Oman, to deliver this service.

The machine can dispense 300 banknotes, compared to the usual 50, and complies with the cash and fraud detection protocols of the Central Bank of Oman. The solution reduces cash management costs by accepting, storing and recirculating cash deposited in the ATM, reducing carbon dioxide emissions.

In addition, customers can increase their withdrawal limits via the BankDhofar mobile app. The bank plans to increase its number of ATMs and CDMs from 129 at the start of 2022 to over 300 by the end of 2023. BankDhofar has grown its branch network from 52 to 130 locations.

"Investing in improving technology for a key banking channel such as ATMs/CDMs will make everyday banking more convenient," Amjad Iqbal Al Lawati, chief retail banking officer, BankDhofar, said in the release. "We are proud to announce a significant enhancement in our operational efficiency, resulting in an even more seamless and accessible experience for our customers when conducting withdrawals. This advancement is accompanied by a heightened focus on ensuring a secure environment for all transactions. Furthermore, our dedicated team remains committed to actively engaging with customers, fostering interactions, comprehending their needs and providing thoughtful recommendations for tailored financial solutions."