Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Samsung, SoundHound AI among 2024 Automation and Self Service award winners

by Sandra Carpenter — Editor, Networld Media Group

The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

Finalists named for 2024 Automation and Self Service Awards

by Sandra Carpenter — Editor, Networld Media Group

The winners will be honored during an awards presentation on Dec. 10 during the upcoming 2024 Automation and Self Service Summit.

Jersey Mike's using AI to answer all calls

January 24, 2024

Jersey Mike's Subs is relying on a voice AI ordering system created by SoundHound AI to take phone orders. Optimized for natural human speech, customers won't…

SoundHound AI survey finds nearly 8 in 10 diners believe AI assistants will take over most food ordering within years

October 26, 2023

Nearly 80% of diners believe AI assistants will take over food ordering duties in the next few years, according to a press release and report by AI firm…

SoundHound, ChowNow answering the (restaurant) call

August 29, 2023

SoundHound AI, a provider of voice artificial intelligence, is joining forces with ChowNow, an online ordering and marketing platform, to allow restaurants to…

Webinar: Voice AI helps restaurants drive customer satisfaction, growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

August 15, 2023

In an era marked by rapid technological advancement, the intersection of artificial intelligence and customer-centric strategies has emerged as a pivotal…

SoundHound, White Castle expands drive-thru AI partnership

August 2, 2023

SoundHound, a tech firm with specializations in AI and voice-recognition technology solutions, has announced it is expanding its drive-thru ordering…

Embracing AI-powered customer service — peril and promise

by Daniel Brown — Editor, Networld Media Group

AI isn't going anywhere, and AI-powered avatar customer service is on the rise, including a recent in-person demonstration in Orlando Florida. Citing recent…