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Retailers can provide the ultimate convenience in retail returns while driving in-store foot traffic with automated returns kiosks.
According to a recent National Retail Federation report, 17.6% of online sales are returned, and nearly 50% of returns from online sales are made in store. Yet retailers who offer in-store returns generally have not adapted specifically for this customer journey – resulting in frustrated customers and long lines.
In store retail returns kiosks are designed to streamline the return process, giving customers the opportunity to skip the line at the customer service desk and spend more time shopping in store.
Integration with easy-to-use software from Doddle makes product return kiosks a seamless solution for the buy online, return in store (BORIS) customer journey or for products initially purchased in store.