Interactive Customer Experience Association (ICX Association) News & Media

Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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Revolutionizing self-service: A peek into the future at the ICX Summit

by Daniel Brown — Editor, Networld Media Group

A panel of industry experts convened to discuss this and strategies for businesses during this year’s Interactive Customer Experience Summit in Charlotte…

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Thinking about adding self service? Don’t miss this ICX Summit session

August 22, 2023

Customers want to take control of their interactions more than ever and are opting for self service in nearly every possible venue. Fortunately, businesses and…

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ICX Summit goes local in Charlotte with tours for attendees

by Daniel Brown — Editor, Networld Media Group

This September's Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a…

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Gen Z confusion? 'Doing the right thing just isn't that hard.'

by Daniel Brown — Editor, Networld Media Group

From shattering popular myths to surprising revelations, EJ Kritz joined Daniel Brown to share an exclusive preview of a groundbreaking new study on Gen Z and…

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2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

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