Blogs
The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships
by Jeanne Duca — Chief Marketing Officer, BCN
Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.
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The meaningful application: How automation is cultivating a more responsible future
by Sandra Carpenter — Editor, Networld Media Group
Automation innovations on display at NAMA 2025 demonstrate a growing trend toward responsible, ethical and sustainable solutions for diverse industries.
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Self-service is evolving: Say hello to the Automated Retail and Kiosk Innovation Show!
by Sandra Carpenter — Editor, Networld Media Group
The Self-Service Innovation Summit is now the Automated Retail and Kiosk Innovation Show (ARKI), an event focused on the future of automated retail, December…
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The rise of self-serve agents: Say hello to your helpful digital doppelganger
by Brian Browning — VP of Enterprise Solutions, Apply Digital
The emergence of autonomous, ‘agentic’ AI-driven digital assistants, capable of managing complex, multi-step tasks with minimal human input, are coming. Apply…
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How to leverage AI, automation to prevent common customer experience challenges
by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk
By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…
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AI and cybersecurity: A unified strategy in protecting businesses
by Carl Udler — Sr. Director, Hughes
The evolution of artificial intelligence (AI) has been astonishing and is being exploited by cybercriminals who are rapidly leveraging its ability to create…
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How to use 6 types of user-generated content for digital signage
User-generated content is a versatile and powerful tool for enhancing your digital signage network. Here are six types of UGC and how to use them.
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Supercharging last-mile delivery: How ROPIS pushes retail success
by Lisette Soop — Marketing Specialist, Cleveron AS
The impact of the reserve-online-pickup-in-store and parcel terminals combination is evident. Making the experience seamless fosters customer loyalty…
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Scaling back on self-checkout? 5 ways retailers can make it work
by Peter Alcock — Head of Product Marketing, Network Merchants Limited (NMI)
In a post-COVID world, more retailers are turning to self-checkout. The can reduce checkout lines and waiting times, but may not be suitable for customers with…
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New trends in CMS and cloud-based digital signage
by Tim Tang — Business Technologist, Hughes
Upcoming trends include growth in cloud-based digital signage, AI driving automation, dynamic content via integrations, and personalization for employees and…
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Self checkouts pro and con: Some common sense solutions
by Peter Alcock — Head of Product Marketing, Network Merchants Limited (NMI)
Adding tech features can be fun, but you don't want them to hinder your operations or negatively affect the shopping experience. The solution: only add…
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Las Vegas welcomes Amusement Exposition International, including VR and XR insights
The AAMA and AMOA co-operated show comprised various co-located partnerships with the National Bulk Vending Association (NBVA), Laser Tag Convention, Billiards…
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How to decide how AI-powered kiosks can help visitors and staff
by Paul McManus — CEO, Advanced Robot Solutions
AI-powered kiosks do a great job of providing information to visitors in an easily digestible way.
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Four ways projection can help enrich spiritual journeys in houses of worship
by Philip Tierney — Product Manager, Epson America, Inc.
The demand for immersive and engaging experiences is becoming more important in faith-based environments. Digital signage and projection technology can provide…
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How digital signage breaks down corporate silos
by Debbie Wilson-DeWitt — Marketing Communications Manager, Visix, Inc.
Digital signage provides 6 powerful tools to break down corporate silos, according to this piece by Debbie Wilson-DeWitt, marketing and communications manager…
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How AI-powered kiosks can provide customer satisfaction despite labor shortage
by Paul McManus — CEO, Advanced Robot Solutions
Against the backdrop of labor shortages, high-tech yet affordable tools exist to bridge the gap between customer service expectations and the availability of…
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Data-driven technologies continue to underpin digital signage trends in 2024
by Kevin Bierman — Head of Digital Signage Solutions, Moving Tactics
Kevin Bierman shares the top five trends in data-driven digital signage technologies for the coming year.
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How to design high-bright LCDs for challenging applications
by Andrew Blum — President, DCL Technologies
Designing high bright LCDs involves a meticulous balance of backlighting technology, optical design, power management, thermal considerations, color…
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Designing your digital signage ecosystem for success
by Daniel Brown — Editor, Networld Media Group
Industry experts share insights for the seven top strategies to build your digital signage ecosystem for success, whatever your project.
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How conversational AI, machine learning can jumpstart self checkout kiosks
by Akshay Sharma — Chief Technology Evangelist, Kovair
The e-kiosk industry coupled with newer technologies like robotics, AI/ML and future conversational AI must create more holistic offerings that can provide a…
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